Reading this for the second time now. The first was profound but I missed a lot of meaning that I'm picking up this time. If you've read it or want to read it, comment me up below.

I've been using a free service for the last few months - http://clockingit.com.

It's a fantastic service considering that it's free, and it really helped me to structure not just my own daily, weekly and monthly tasks but those that I outsourced to third parties.

To cut a long story short - don't use a free program if your business depends on this kind of service as mine does.

ClockingIT went down for a good day or so and nothing could be accessed. We had no saved or backed up versions of our agenda so we've been literally dead in the water.

This is a warning - don't make this mistake.

For now I'm looking at other paid services that will do the same job but better. If you have any suggestions I'd love to hear them in the comments.

Thanks,
Clément

I have this on almost 24/7 in my office... which kinda gives you an idea of how much time I spend in my office!

Literally, the day after finishing Crushit! by Gary Vaynerchuk - the book in which he proposes that restaurants build their reputation by streaming a live broadcast of their kitchen in action - I stumble across a restaurant that is doing just that: ricemanchester.com/index.htm

I could have made this a huge dissection of a company on the brink of disaster (EUKHost) but I'll cut to the chase as I'm posting this via my cellphone.

When a customer service respresentative puts the responsibility on you, to find out whether their services are accessible - RUN.

This is exactly what happened today when I contacted my hosting provider about downtime and sluggish performance.

Asides from not answering my questions, they told me to check back in a few hours to see if it would be working.

WHY should any sane customer go out of their way to ensure a service that they are PAYING for, be working properly?

A provider should never expect their customers to check back to see if they have access to services that they have PAID to use.

Hosting businesses take note - customers should be contacted to keep them informed of the status and progress of any problems that could effect their access to these services. So far the only hosting service that I know of that does this is Rackspace (correct me if I'm wrong in the comments please).

Businesses that do not follow these guidelines cannot and should not survive in today's economy.

People demand more in this day and age and like myself, will find an alternative very easily.

Adios EUKHost.